Description

Destiny Rescue Australia is looking for a talented telephone genius to connect with supporters, churches and businesses.  If you are looking to help rescue children who are trafficked and abused, this is the role for you! Work at and enjoy the Sunshine Coast while making a difference in the lives of vulnerable children. This role will report to the Executive Manager of Marketing and is based at the Destiny Rescue Head Office Kawana, on the Sunshine Coast. Apply with your cover letter and resume we want to hear from you.

 About Us 

Destiny Rescue is an Internationally recognised Christian based, non profit organisation dedicated to rescuing children from sexual exploitation and human trafficking and helping them stay free. We currently are operating various programs across Asia, Africa and Latin America.

Responsibilities

• Manage inbound and outbound calls in a timely manner.
• Follow communication “scripts” when handling different topics.
• Identify donors ’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage donors by taking the extra mile.
• Keep records of all conversations in our Salesforce database in a comprehensible way.
• Meet personal/team qualitative and quantitative targets. 
• Ensure donor information systems and records are current.
• Administer support for head office operations.

Key Result Areas 

• Support donors' relationship with Destiny Rescue.
•  Connect with different environments eg, government, corporate, volunteers and supporters to bolster Destiny Rescue's mission.
• Use the database (Salesforce) in accordance with the role. 
• Meeting own personal KPIs.
• Handle inbound enquires for Destiny Rescue Head Office. Manage personal development to be adequately equipped for marketing activities including extensive knowledge of campaign stories. 
• Be a team player.

Qualifications & experience  

• Previous experience in a customer and administrative support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High School Degree
• A current Drivers Licence

Benefits 

• We care for our team and offer great benefits. We support each other and work together for a common goal that is so important.
• We are a registered charity, and therefore you get a salary sacrifice option. 
• We will train you, provide opportunities in the future to progress and give you all the tools you need to succeed.
• If you are looking for a role with purpose, come and help rescue children who are trafficked and abused . Apply by submitting a cover letter and resume.